IT Service Desk Intern
Precision Drilling is launching our 2025 Internship Program!
If you are a current post-secondary student working towards your degree in Information Technology or Computer Sciences and you’d like to gain real-world experience during your summer, then please read on…
Working for Precision Drilling means being immersed in a supportive culture that recognizes you as a strategic player in Precision Drilling’s future. We are a large company rooted in the success of our people, where you will collaborate with leadership and your colleagues across the organization.
Our Interns will enjoy perks such as:
- A work environment where you can expect to enjoy a work-life balance that promotes personal health and well-being.
- Personal development to grow your career with us based on your strengths and interests.
- Networking and employee engagement events.
- Career development seminars.
- Precision offers afternoons off before a long weekend.
How to Apply
Applicants MUST submit a Resume & copy of their Transcript detailing their interest in working at Precision Drilling. Failure to submit both will result in automatic disqualification. Please submit your Resume & Transcript in ONE PDF file attached in the resume section.
This application will close on Sunday, February 9th, 2025.
The following restrictions apply to all internship candidates:
- Applicants must be available for a non-negotiable start date of Wednesday May 7, 2025
- Applicants must be 18 years or older.
- Applicants must have housing accommodations or transportation in the Calgary area, as Precision does not provide internship housing.
- By May 5, 2025, applicants must have completed at least their first year of study in a post-secondary program/Technical Institute (see job posting).
Summary
This internship provides a valuable opportunity to gain practical experience in a dynamic IT environment. The intern will work closely with the Service Desk team to develop technical skills, enhance problem-solving abilities, and contribute to the overall efficiency of IT support operations.
As a Service Desk Intern, your primary responsibilities will revolve around providing technical support and assistance to end-users. The role involves various tasks related to call handling, hardware support, and ticket management.
Responsibilities
- Provide support and assistance for incoming calls, emails, and walk-by requests.
- Learn to identify and prioritize user issues.
- Assist in the imaging and configuration of client-facing computers.
- Learn the process of setting up and deploying software.
- Assist in transferring and backing up user data.
- Learn procedures for safeguarding and managing user information.
- Learn the process of wiping and preparing hardware for recycling.
- Follow guidelines for environmentally responsible hardware disposal.
- Participate in inventory tracking and updating processes.
- Learn to maintain accurate records of hardware and software assets.
- Gain experience in creating, updating, and closing tickets for tracking purposes.
- Work alongside team members to understand the ticketing system.
Knowledge & Skills
Technical Skills: Gain hands-on experience in imaging and configuring computers
Customer Service: Learn to provide support and assistance to end-users
Ticketing Systems: Familiarize yourself with ticket management systems
Hardware Management: Understand the process of hardware recycling and inventory tracking
Professional Development: Receive guidance and mentorship from experienced IT professionals
Must be able to lift a minimum of 30 lbs
Take initiative in analyzing and troubleshooting technical issues
Strong decision-making and Problem-Solving skills
Education
Currently pursuing a degree in Information Technology, Computer Science, or a related field
Experience
Minimum 1-2 years of related work experience with technical support and providing end-user assistance. Experience can be acquired through lectures and labs.